Terms and Conditions

GENERAL TERMS AND CONDITIONS

The terms and conditions of sale will stand unless an agreement between the buyer and Victorian Pumps & Cleaning Equipment Pty Ltd has been agreed to in writing and with full consent of the Managing Director, Victorian Pumps. We will not be held legally liable for any breakdown in the relationship between Victorian Pumps and the buyer. We will endeavour to settle all disputes in a legal manner and with the conciliation and respect for the buyer’s situation.

Goods supplied by Victorian Pumps to the buyer shall be at the buyer’s risk immediately upon delivery to the buyer, into the buyer’s custody or at the buyer’s direction. (whichever happens first) Property in the goods supplied by Victorian Pumps to the buyer under these terms and conditions shall not pass to the buyer until those goods and other goods have been paid in full.

Victorian Pumps reserves the right, at its absolute discretion, to:

1. Determine whether to provide a customer with a credit, repair or replacement item
2. Assess the condition of the goods, ensuring that it has not been used, is in its original packaging and is in resalable condition and the machine has not been used and repacked. Also assess the packaging prior to authorising a credit,  repair or replacement
3. Refuse a credit, repair or replacement
4. Refuse a credit for goods that were placed on special order (i.e. products not regularly stocked)
5. Refuse a credit for spare parts ordered incorrectly by a customer (i.e. wrong part no. quoted on purchase order, etc.)

Victorian Pumps will only offer credit for goods returned under the above scenarios provided that the goods are

1. in resalable condition
2. in its original packaging, including instruction manuals and all the accessories
3. unopened, unused and in its original condition

If these requirements are not satisfied, Victorian Pumps reserves the right to not offer a credit.

Victorian Pumps will accept product returns and may provide you with either a credit, repair or replacement where:

1. The product is faulty
2. The product does not match the sample or our description

You must present your Victorian Pumps invoice or other adequate proof of purchase for the above noted points.

Victorian Pumps may elect to return the product to the manufacturer or their nominated repair agent to determine the nature of the problem. If the product is determined to be faulty, or not matching a description or sample Victorian Pumps reserves the right to not offer a credit, repair or replacement.

INTERPRETATION OF GOODS

All goods will be delivered as described, (subject to specification amendments) and the purpose to which those goods/products are designed. If the product arrives and it does not do what a buyer thought it would do, then the responsibility lays with the buyer not Victorian Pumps. Therefore, please choose carefully before making a purchase. We will not refund the cost of a product because the product will not do what the buyer thought it would do.

REFUND POLICY

Please choose carefully, we do not provide refunds if you simply change your mind or make a wrong decision. You can choose between exchange or credit where goods are proven faulty by Victorian Pumps. We will stand by all the products we sell and honour all stated warranties.

PRICING

All our prices are in Australian dollars (AUD) and Include GST. Product prices are regularly updated when price changes are received from our suppliers and any substantial variation in AUD exchange rates between our overseas manufacturers. We reserve the right to change pricing as required.

CLAIMS

Any claim must be made within 7 days of receipt of goods, quoting the invoice number, the consignment number and the reason for the claim.

TIME FRAME, DELIVERY AND FREIGHT

A freight charge, plus GST on the charge will apply to deliveries. Victorian Pumps will take all efforts to deliver goods on time. If due to unforeseen circumstances the goods do not arrive on the specified or estimated delivery date Victorian Pumps will not be held responsible and will not refund or pay for any other method of transport. As we manufacture and source our products we can be held up by third parties beyond the scope of our control. If as a buyer, you do not accept this condition please speak with us about potential delays.

DISPUTES

If for any reason an invoice is disputed, any disputed invoice must be made within 2 days from receiving invoice, full details of the dispute must be sent to Victorian Pumps.

SPECIFICATIONS

Our policy of constant product improvement may result in changes to specifications. Ensure to confirm specifications at time of placing order.

WARRANTY

Victorian Pumps warrants to the original buyer equipment will be free of defects in materials and workmanship as determined at the date of shipment by Victorian pumps.

Limited Warranty – After notification of an issue by the end user, Victorian Pumps will have the option to schedule a technician to inspect, replace or repair defective parts at Victorian Pumps facility.  Defective parts or machines must be returned to Victorian Pumps for warranty claim evaluation.

The costs of freighting the product back to Victorian Pumps will be at the customer’s expense, unless advised otherwise by Victorian Pumps.

Once Victorian Pumps assess the product and determines the nature and cause of the fault/damage, we will contact you with the outcome of our assessment and provide you with further advice regarding a replacement, repair or warranty claim.

Victorian Pumps will not accept liability for loss of use or for any indirect or consequential damages which may arise as a result of product use or failure.

This warranty overrides all other warranties whether expressed or implied, warranties of fitness for a particular purpose and therefore excludes certification or the like for equipment performance, use or design with respect to any standard, regulation or the likes unless approved in writing by Victorian Pumps, Managing Director. This warranty only extends to the first end user; if the goods are resold during the warranty period then the warranty may no longer apply.

Display accessories shown in photographs throughout our website are not included in the price. Whilst every care has been taken to ensure accuracy, we reserve the right to change products resulting from printing or typographical error.