If you have changed your mind you can exchange or refund your items whether purchased online or in store from Victorian Pumps provided that:
Our staff will assess the item (in store and online returns) to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery costs are non-refundable for change of mind returns.
Please choose carefully when purchasing ‘special order’ items will not be refund or exchange will not be accepted. This is when the item has been specifically ordered for the customer and is not part of Victorian Pumps’ core range.
We have the right to assess the age and condition of returned goods prior to offering a repair, exchange or refund. If the above conditions are not satisfied, a 15% restocking fee is applicable.
For further information or any questions regarding Refunds, Returns or Repairs Policy, please contact us.
Victorian Pumps & Cleaning Equipment is a family owned and operated business, with over 20 years experience in the pressure washer / cleaning industry. Victorian Pumps supplies a comprehensive range of new machines and spare parts.
We offer products at great prices, check out our range!
Our quality is second none, we have over 20 years of experience, we only source the best products.
We are here to help you with any questions you may have. Give us a call or use our contact form.